Right of revocation for consumers
(Consumer is any natural person who concludes a legal transaction for a purpose that can be attributed neither to their commercial nor independent professional activity)
Right of revocation
You can revoke your contract declaration within two weeks without giving reasons in writing (e. g. Letter, fax, e-mail) or also by returning the goods in case the object is consigned to you before the deadline. The period begins after receipt of this instruction in writing, but not before receipt of the goods at the recipient (in the case of recurrent delivery of similar goods not before receipt of the first partial delivery) and not before fulfilment of our information obligations under Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB as well as our obligations according to § 312g paragraph 1 clause 1 BGB in connection with article 246 § 3 EGBGB. To keeping the cancellation period, the timely dispatch of the revocation or the object is sufficient.
The revocation must be sent to: Freidank GmbH, Neue Fahrt 3, 34117 Kassel
Consequences of revocation
In the case of an effective revocation, the mutually received benefits shall be returned and any benefits (e. g. interest) issued. If you cannot return to us or give us the received performance as well as usages (e. g. use advantages) or only partially or only in a deteriorated condition, you have to pay us compensation.
For the processing of a return we allow us to take up to 14 days.
For a deterioration caused by the intended use of the thing, you do not have to pay any compensation. You only have to pay compensation for drawn benefits if you have used the goods in a manner that goes beyond checking the properties and functioning. The term "testing the properties and the mode of operation" refers to the testing and trying out the respective goods, as is possible and customary in a retail store.
Parcel shipping items are to be returned at your risk.
You have to bear the costs of the return (§ 357 BGB)
Merchandise that cannot be sent as a packet are picked up at your place.
Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the sending of your notice of revocation or the object; for us with their receipt.
Exclusion of the right of revocation
The right of revocation does not apply to contracts for the delivery of goods that are made to customer specifications or clearly tailored to personal needs, or that are not suitable for their return due to their nature or spoil quickly or whose expiration date would be exceeded, deliveries of audio or video recordings or software if you have unsealed the supplied data carriers or for the delivery of newspapers, magazines and magazines, unless you have submitted your contract declaration by telephone.
End of revocation policy